Recently I was provided the opportunity to interview the Vice President of Valentino’s.

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When planning for the interview, I was mainly focused on coming up with questions that I couldn’t find on their website. I of course asked some simple history questions to kick off the interview, but I really wanted to dig deep into how Mr. Messineo interacted, supported, and handled customer interaction. I asked questions based on audience, market, brand loyalty, university relations, city relations, key insights, etc. I wanted my questions to really provide a sense of realism with the company.

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Overall when talking to Mr. Messineo, it was very telling me that they emphasis great customer service. He talked over and over of real-life stories of great customer service, and how Valentino’s will go the extra way to keep loyal customers happy.

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